Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: December 15, 2024

Information We Collect

Personal Information

When you use elisabat for managing your prepaid balances and gift cards, we may collect:

  • Account registration details (email address, username)
  • Profile information you choose to provide
  • Communication preferences and settings
  • Device information and browser details

Usage Data

We automatically collect information about how you interact with our platform:

  • Platform usage patterns and feature interactions
  • Session duration and frequency of visits
  • Technical performance data
  • Error logs and diagnostic information

How We Use Your Information

We use the collected information to:

  • Provide and maintain our digital platform services
  • Enable gift card and prepaid balance management features
  • Improve user experience and platform functionality
  • Send important service updates and notifications
  • Provide customer support and technical assistance
  • Analyze usage patterns to enhance our services
  • Ensure platform security and prevent misuse
  • Comply with legal obligations and regulations

Data Protection and Security

We implement comprehensive security measures to protect your information:

  • Industry-standard encryption for data transmission and storage
  • Regular security audits and vulnerability assessments
  • Access controls and authentication protocols
  • Secure data centers with physical and digital safeguards
  • Employee training on data protection practices
  • Incident response procedures for potential breaches

While we strive to protect your information, no method of transmission over the internet is completely secure. We continuously work to improve our security measures.

Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

  • With your explicit consent
  • To comply with legal requirements or court orders
  • To protect our rights, property, or safety
  • With trusted service providers who assist in platform operations
  • In connection with business transfers or mergers

Any third-party service providers are contractually bound to protect your information and use it only for specified purposes.

Your Rights and Choices

You have several rights regarding your personal information:

  • Access: Request copies of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request removal of your personal data
  • Portability: Receive your data in a structured format
  • Restriction: Limit how we process your information
  • Objection: Object to certain types of processing

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for platform functionality
  • Performance Cookies: Help us analyze platform usage
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Provide insights into user behavior

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality.

Data Retention

We retain your information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Improve our services and user experience

When information is no longer needed, we securely delete or anonymize it according to our data retention schedule.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify users through email or platform notifications
  • Provide a summary of key changes
  • Allow time for review before changes take effect

Your continued use of elisabat after policy updates constitutes acceptance of the revised terms.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email Support

privacy@elisabat.com

Response Time

Within 48 hours

We are committed to addressing your privacy concerns and will work with you to resolve any issues.